From a two-person helpdesk to an MSP with a hundred customers, the same control plane applies: your rules, enforced at the server, and a log of everything.
Remote support for teams that must account for every connection, across regulated sectors
Attended sessions with the user present, unattended access to managed fleets, and file transfer to push tools and fixes. Technicians get role-based permissions; the connection log shows who touched which machine.
Organize devices by customer with groups and shared address books, ship a custom client that carries your name and connects to your organization, and hand customers a connection log when they ask what happened.
Healthcare, finance, public sector and education get access rules that block by device, user or IP, every attempt logged with both endpoints, and session content that never leaves the two machines. Dedicated regional or private deployment is available to enterprise customers on request.
Give contractors unattended access to specific machines only, block everything else at the server, and keep a log of every attempt. Windows and Linux clients cover most of the floor.
People reach their own workstation from home with end-to-end encryption, no inbound firewall changes and no exposed network. The console shows which machines are online and who is connected.
Linux packages for agents, Windows for test rigs, shared address books so the whole team finds the right box, and a log of who was on which machine when the build broke.
The standard service runs in the EU. Organizations with residency or isolation requirements can arrange a dedicated regional instance or a private deployment. In every option, session content is never stored.
| Option | Operated by | Where metadata lives | Best for | Availability |
|---|---|---|---|---|
| Managed serviceThe standard ModiDesk service | ModibusTech | European Union | Teams that want remote access running today, with nothing to host | All plans |
| Dedicated regional instanceA control plane reserved for your organization, pinned to a region | ModibusTech | Region of your choice | Data residency and isolation requirements | Enterprise, on request |
| Private deploymentIn your own jurisdiction or network, set up with our team | ModibusTech with your team | Your jurisdiction | Regulated and isolated environments | Enterprise, on request |
Private and regional options are arranged through an enterprise agreement. Contact us to discuss requirements.
We will walk through topology, access rules and rollout for your environment.